Well...I had Nextell for about 6 years, switched to Sprint(oops) but I kept my nextell phone (I880) Well A friend of mine lent me his mogul for the night at work and I was like wow! So I went to the store to get it and was told $560, needless to say I was not happy. I called 611 and asked them and they told me the same thing. Well I asked how much was it to break my contract and the next thing I knew customer retentions was on the line. CR tried to tell me that due to me not getting my new phone upon switching, I could not get the mogul for less than $560. I corrected him by stating I could get a brand new mogul for $300, It would cost me $200 to break my contract, and Verizon would put a new one in my hand with a new line of service for $100. He understood my determination and offered me the phone for $280.
Well I paid for the phone and was told 3-5 days, a week later no phone
Well several hours on the phone, one tried to say I had signed for it, I wasnt home and I am sure my two German Sheps would love to meet the signer!
Well I sent an Email to Dan@ sprint and 20 min later a rep called me. She was very helpful and got most of the problems worked out.
Well now I got a TP, And even tho I paid full price they tried to bump out my contract, it took 6 hours to fix that.
And UPS was kind enough to bounce the phone off my screen door($5 and 30 min to fix that)
Then my 2nd line had to get replaced and they renewed my contract again on both phones, It took 8 rep, one CR and the threat of cancelling both lines to get that fixed.
Now, anytime I call CS, if I hear anyone not of native english speaking toungue, I say "Sorry wrong number" and call back. The outsourced overseas phone sweatshops will be avoided at all costs!
