[s10onn2o]

i'm new to this and i did the same thing i went to verizons web site and downloaded the software from the phone suppourt site. after that i did a hard reset and reflash it every thing whent back to normal and just a note make sure that you keep a hold of that file cause if your like me i have damn near crashed my phone serveral times learnning this and it has brought my phone back every time i hope this will help.