Quote:
Originally Posted by blkout
This is not an with any screen protectors. This is a known issue with the TP. It is a manufactures defect, the only problem is if you have had your phone for a while and wait to take it in normal/heavy finger use can also cause the same issue. Therefore if you get a phone that has this problem (normally as soon as you take it out of the box) you need to take it in. If you take it in right away and show them that you haven't had the phone long then it is "supposed" to be a free swap out. If they do not want to do a exchange with the phone simply ask for the store manager and try explaining that it came like that. If you are still having no luck call in to sprint and talk to them about it.
This is kind of like the white spot on the mogul. Some said that it eventually caused the screen to stop working. Others had said the white spot grew and took over the screen.
Bottom line if you really want the phone replaced because of the rainbow on your screen don't give up. Even when they tell you no or that it will cost you always get names of who you talked to and document it. You'd be surprised some service reps will have a change of heart once they see your documenting everything. Also some reps don't give a $h!T and will give you a fake name. If enough people have the same issue it can lead to bigger problems for the company if taken action on....
Good luck
|
Not denying that there might be a problem with some of the screens in some of the phones. However, I disagree with you, in MY case, the rainbow smudge most certainly was something to do with the screen protector. Like I said, the smudge went away when the protector was removed.