[Darkjedi]

Thankfully or not, advanced exchanges are very possible as long as you have the proper extended warranty/insurance protection. Unfortunately, many people abuse this system by purposely breaking their phone and requesting a new one, there are posts where some people claim they've replaced their phones up to a dozen times, which is pretty ridiculous any way you look at it, craptastic phone or not. I am glad that this option exists as my Mogul was malfunctioning and Sprint wound up replacing it with a TP since they no longer had my phone around.