Ok i finaly got my replacement TP.........YES!! i called customer service and i must say that this batch actualy knew what they were talking about, i mentioned the hold on the charge to be noted and it was put in place. it seems they caught my dilema and noted it on my account also, they told me that i should have never been charged (YA THINK?!!!) i had them email me the UPS return label and sent the bad TP (lets call him egor) and it's been shipped out. So all in all a good outcome but ver tiring and frustrating just to get things done, i will say that it is up to each individual Rep on how your experience will be. =D> Now if the keyboard fails on his one.......i am demanding a Touch Pro 2 lol
