[GMWILL]

I always call basic sprint before I call asurion. Anyways you'll probably have to call a bunch of times. For me, the problem was so bad it snagged my case and pants at the corners of the screen. The phone screen on the phone is supposed to be almost totally flush. I normally am not too fussy about minor phone issues, but a screen that snags on my pants when im takin it out of my pocket or out of the case, or knicks my finger is not cool.

Like I said in my post, I got a call from somebody higher up in customer support after so much bad help from the regular tech people.

If you get somebody that doesn't understand what you are trying to say, you should hang up and call again in a couple hours. There will be lots that will say this is "cosmetic damage" when it really isnt cosmetic or damage. Its a manufacturing defect that could cause the phone interface (touchscreen) to fail. You need to make them understand you recieved a poor quality product. It's not sprints fault either, and nor is it a major problem to refurbish the item with a new screen.

It helps if you just get the device and notice a problem rather than waiting a few weeks.