Quote:
Originally Posted by GMWILL
This is my first post ever after lurking for quite some time. Anyways I've had a lot of fun with asurion and sprint TEP over the last few weeks with touch pro defects
My touch pro had a different problem that I've not seen documented on the board thus far. The left side of the screen was raised away from the chrome. There was about a 1 mm raised edge and the glass was very sharp. It ended up knicking my finger at one point. In addition to this, the HTC logo had a bulge, ripple or bubble (whatever you want to call it) that caused the screen to be slightly raised in that area as well.
So I called up sprint and got a few people who had no idea what I was talking about. A few days later, one of the quality control people called up and asked why I was calling so much. She wondered if there was any problems I was having with sprint. I talked to her about the sharp edge of my phone and the unflushness of the screen. She told me she'd call be back in a few hours after inspecting the touch pros they had for reference (she was an instinct user she informed me)
Sure enough, she calls back in a few hours insisting that my phone be replaced imediatly. She says the models they have for reference are perfectly flush screens without any raising of the screen or bowing of htc label.
So now im waiting on a brand new replacement for this emo phone of mine. Hopefully my new one will not have a crazy sharp raised screen.
If anybody else has such a problem they should report it, HTC should not send out phones without secured, beautiful screens. The whole touch interface is in the screen, and a phone without an interface is poorly weighted paper weight.
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I'm glad you got it worked out. I would go insane if I was forced to deal with a phone exhibiting those problems. I've been a HUGE proponent of reporting quality concerns to Sprint
and HTC, and then making
certain they address them favorably.
I'm just hoping they will have more consistent build quality in the TP2....