[pastafarian]

My last refurb'd Mogul was a piece of junk. From the looseness of the keyboard, I'd guess it was heavily used, it also had the common white spot on the screen. There's no way that it should have p***** muster as acceptable to be given to a customer. I had to "complain" upside down and sideways with the phone reps to finally get it swapped with a TP ( I would have accepted a good Mogul too). The best advice I can give is to be courteous but persistent and keep asking for a supervisor or manager till you get someone who can help. Although some have had success, I found the online ecare to be a waste of time. The best they would do was an additional $50 off a new phone in exchange for a new 2 yr contract (current contract expires in 4 months). I don't know if he was honest, but the manager at the repair center I went to originally said as long as he had 1 refurb of a model available, he could not swap with a new phone even if that refurb was unacceptable to me. Good luck!

Why the heck is p a s s e d blocked ???