Quote:
Originally Posted by Matrix
After determining my TP to be defective, I tried to file online for a replacement and it wouldn't let me. So I called Sprint, and the lady just said "ok" and scheduled a replacement. She said it would definitely be a refurb unit, and that there weren't any new at the warehouse and I'd receive an email with tracking information. Tracking information never came, so I called today and spent 2 hours being bounced from one clueless rep to the next, finally was told it DEFINITELY didn't ship yet.
So an hour later it shows up at my door. Heh. But great anyway, because I'm going to VA tomorrow and I need a working phone with me.
Then I open the box...if I had a mule by my side, it would have been gagging. It smells like someone dipped the refurb in perfume. I'm very sensitive to perfume, and I'm already starting to get allergy problems from it.
What should I do? Can I take both to a Sprint store, and insist on a new-in-box replacement? I don't want to get sent yet another person's stinky phone. :/
Thanks for any help,
TM
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Like many have said, have it noted that and then try to swap it out... or you could wait, cuz from the sound of your story, sound like the idiots at sprint, have another one on its way, as the first one you called in for was never logged but apparently shipped, since you got it an our later, after they redid the order... I would be surprised if you received another in a day or two