[Matrix]

I figured I'd give calling a try.

I called regular service and as usual no one had any idea what I was talking about. Bounced around to the "telesales dept" until I finally just hung up while on hold and called the business device tech support number. They understood exactly what I was saying, and told me TPs were out of stock at every Sprint repair center (except one in the midwest) and a Sprint store will not honor any warranty beyond 30 days. She said I could get another refurb TP, but it could take a few days.

So I'm not sure what to do. Take it to a store anyway? I don't know. While waiting on hold so long I noticed the refurb's screen is scratched, the volume buttons feel like they're falling off and it creaks very loudly. I viewed the EPST, and it was born on 12/24, and has over 30 hours talk time on it (compared to my TP which only has 10 hours even after 5 months of use).

So I'm stuck with someones used, stinky, scratched, noisy phone?