[Ed Zachary]

I had a similar problem when I cleared my channel cache and tried to log on to reload it. The app would either sit n spin while loading channel info or would give the "cannot load channel info" error.
I took a peek at the us channels xml doc and it looked OK.
Reinstalled the app. Channels xml doc had the "OTB" date/time stamp, fired up the app and logged on. Channels loaded, no problems. Looked at the channels XML doc again. Its date/time stamp was updated to date/time of the logon.
No problems loading channels since.