Quote:
Originally Posted by falzon03
well customer service doesnt pay me but sprint does lol....and i guess i missed that one my bad....and yeah its just from any companies stand point lsing so much money on a phone is not a good thing and if you want the company to progress we cant try to get what we shouldnt out of them you know?....but yeah HTC hasnt released or told me anything about a fix for this...it does seem like only some phone are effected by the problem though....maybe one manufacturing plant put the wire in a different way not sure though.....yeah if your keyboard doesnt work now eventually your screen will start scambling te image it is trying to display and after that the screen will just be stuck blue...the only temporary fix i found when i had the phone was slamming the side with the volume buttons into my palm and it sometimes fixed the problem....you will most likely need to get the phone replaced however unless you know how to repair ribbon cable...
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ok very good point and i agree because as a tech guy myself, i find that some touch pros are affected more often and supports your point. i can repair ribbon cables and i think someone stated the problem and i will be looking into it very soon, i'm glad you said something about the screen as well , my buddy is having that problem now, i referred him to this site for answers but he is not as tech savvy as most of us. i do however have a new phone on the way as we speak and i will definitely be ready if the problem presents itself with this third and hopefully final phone i receive (atleast until the touch pro 2 makes it here) yesterday my phone mysteriously was not able to place calls and i got a message that said my account cannot be validated (maybe they read my thread
) but this morning i found a customer service rep that knew exactly what to do and now i can make calls again. i will say this though, i am not hating on all customer service reps, there are some who are very skilled and knowledgeable about how to help solve problems, so i may have misplaced my words when i first started this thread. i can admit that. i am still however interested in others stories, all input is welcomed, i have found solutions and options i did not know about from others and you have all been thanked.
lets keep it going and we can form a knowledge base for people with similar problems.