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Old 03-27-2009, 07:45 PM
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falzon03
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Re: Customer Service HORRORS! share your story

and to chaos...two things for you one why would you not bring the phone into a tech center where they would replace it and your account would not be charged? two how can you expect someone to send you a 600$ product and not charge you for it until they recieve the product they are replacing?.....also you have 10 business days before the phone is charged to the account so if you send it in the return kit the day you get the phone you will never even see the charges...ive done this replacement like 15 times...i have 5 phones on my account and have never had a problem with being charged the full price bc i got the return in on time...
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