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Old 03-24-2009, 11:00 PM
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Re: Experiences with HTC manufacturers warranty

Quote:
Originally Posted by darnell View Post
When you say $84, I guess you're talking about the Asurion coverage, I can't say people who have used that coverage have found replacements to be a hassle. Most who have used it say they got a new Touch Pro without hassles.

To me, the hassle is paying a high percentage for coverage of a product that would not cost very much to replace, even if purchased new again. If I purchased a new car and was told insurance would cost nearly 20% of the car's value I'd find another insurance agent. I don't pay a high percentage to insure high ticket items, so I'm not going to pay a high percentage to insure low ticket items.

Getting Sprint to deal with it for $55 is less than $110 (50% less) and hassle free. And the $55 is only paid if something breaks. That does not cover having it run over by a truck, but if I had a history of having devices run over by trucks I might buy some coverage for that. Worst case, a brand new Touch Pro can be purchased on Ebay for $300.

I just made a new post which contains the latest Insurance price/requirements etc in it under the HTC Touch Pro Forum (General Info).

I was correct about not being able to get the insurance at the time of repair, it must be purchased within the 1st 30 days of having the phone. The exception to this is if you go and get the phone repaired, you pay whatever the cost is for the repair, they will allow you 30 days from the time of that repair to get the optional insurance on the phone for $7/month.

I don't consider $7/month a steep price for a phone that cost me $300, especially considering how willing they seem to be about waiving the insurance deductible (so far). As for my luck with this, it might be an exception to their normal policy..that I'm not sure of, but I am thankful that they have been willing to help me that's for sure.

Best Wishes.
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