[thelastpoet]

its a physical keyboard issue...

like literally the cable comes disconnected

im a tech for a sprint affiliate its been greatly discussed amongst the tech in our stores...

its an easy fix...you just need the proper screwdriver...u may be able to get away with using a very small flathead...like the kind used to fix eye glasses...

you just unscrew the screws under the battery cover (theres 4) use your thumbnail to go around the edges pop the back off...slid the keyboard up and you'll see your cable right in the middle unattached...

ive fixed 4 "non working" keyboards this way

i think its just poor work putting it together

there still may be a software issue...but i would try this fix first

if anyone needs diagrams i think i have one saved in an email...let me know and ill post them