Quote:
Originally Posted by gameday22
My experience with HTC direct for any sort of assistance has been poor at best, they seem to push blame for anything off onto the carrier. On the other hand Sprint has been very helpful in getting my devices replaced when it stopped working correctly for me (my volume down key kept getting stuck on the 1st one forcing the phone into silent mode and not allowing the phone to go to sleep which drained the battery at an alarming rate). The 2nd phone kept randomly restarting or hard locking 5+ times a day.
I pay my $7/month for the Sprint ESP insurance plan, normally it charges you a $50-100 deductible to replace a broken unit with a refurbished one, but this is the 2nd HTC Touch Pro that they have replaced with a brand new one each time and waived the fee (your mileage may vary). I guess it depends on how sympathetic of a customer service rep you get, both of mine have been excellent to say the least. They replaced both broken phones via overnight service. The reps even told me to keep the batteries each time and all of the accessories....top notch service in my book, it seems Sprint is doing everything it can to keep their customers satisfied.
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wow, i thought i had my mind made up that i was going to send it back to the manufacturer, however, ur post is making me really think about getting sprint to replace my phone for $55 (b/c i'm not currently insured) and then i will be allowed to sign up for the TEP or whatever insurance