You can use the "clear storage" option to do a hard reset, though if your TP was truly NIB I doubt it's necessary (unless you think someone at BB monkeyed around with it before you got it). Sorry then I can't be of more help; I'm sure someone else with more experience with the TP may have more information. I've only had mine for a week and I haven't read the manual yet.
On a happier note, I love this device. I just wish it had more hardware buttons.
