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i just had the same problem. I just called Verizon and they switched me out with another refurbished phone. I do not have insurance and have had my phone for over a year and a half. It was also my 5th phone (slider loose, lost radio, slider loose, power button slow to respond, joystick nonresponsive.) any issue they have been great to switch it out and this is the first time i have had to pay anything. Actually the data guy said that the other buttons would soon go out as well. Good luck but REMEMBER to flash back to UTstar Rom
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