Re: Help needed - frequent crashes on newly bought htc touch pro
igot5onit makes a good point with checking the task manager. Having many programs open can cause the phone to become "unstable/unresponsive." However, this doesn't suggest anything about the poor speaker volume, or being able to answer the phone. I would suggest simply taking the phone back to the store you bought it from and tell them what's going on. You didn't mention anything about having flashed a custom ROM on it, so all should be well with just returning it. If they value their customers, you should get a new phone the same day.
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