Thanks to Daleswife, because of your post I was able to get my email set up through the tech support # you provided. Not only is this the only # I can call to get things resolved with Sprint but, it seems it's the only # you can get anyone thats willing to help you with your problem. I spent over 250 mins trying to get my problem resolved, until I ran across this forum and post. I not only got the issue fixed but also got a credit for the new activation fee and the entire equipment charge. I must say however, I've been a customer of Sprint for a long time and traded a 755p for the 800w and lost my modem as a phone service for free plus signed another 2 year contract. So, needless to say I wasn't happy with the service or phone until DalesWife was found. It may help to send the CEO an email also for those of you interested their contact info can be found at
http://consumerist.com/consumer/spri...ecs-240040.php
Thanks DalesWife