[ALANG]

the site to go to for your insurance claim is phoneclaim.com it tells you what they'll send you whether it's new or refurbished and all.

just so you know they are discontinued but they still had refurbished phones in the warehouse so just keep checking back a friend of mine from sprint told me they are trying to give people the diamond. you may have better luck if your phone has normal wear and tear or internal problems and going into the store.