First newb post, love the site. Long time lurker.
So I have had the Touch for awhile and decided I really could not live without a keyboard and grabbed a TP. The keyboard is a little loose, this is a slightly used phone. Never been dropped, just once you slide out the keyboard the display is a little loose at the top corner like it wants to slide back down to easy. But I lived with it. Absolutely does not effect the use of the phone. Day ago the screen started to go nuts wouldn't go into landscape when texting, bottom of the screen would be at the top.
So i take it to my local sprint (screwover) store. Wait in line for an hour and get rushed out the door by Ms. Know it all who even though I told her the phone worked fine with the loose keyboard that its the keyboard causing the issues and that its physical damage and i have to go through the ERP program.
I'll be damned if I'm paying 50 bucks to get a refurb when its not physical damage something is wrong with the software/electrical portion of the phone which is covered under the ES&RP side of the TEP program.
Anyone have any ideas on this, I'm so pissed I could scream. Why do I pay 14 total a month for TEP if this is how I get treated when I have an issue.