From:
http://phoneclaim.com/
"The replacement option for your insured equipment is a HTC 6850 TOUCH PRO. This equipment is selected based on comparable features and functions of your insured equipment. A charger will be included with your replacement phone.
Do you wish to proceed with this replacement option?"
After that option they made me call in and pay the $50 deductible. The funny thing is that I haven't really messed with my phone for months. Then I saw an article on WinMo 6.5 and decided it was time to update to 6.1. Just did that, came here to find out about 6.5 (which I hadn't gotten a chance to do before seeing this thread) and now I have a Pro being shipped to my house. That is awesome. Thanks for the intel.