[Darkjedi]

Yup, when my Mogul died on me they replaced it on the spot, but when that mogul started giving me problems with overheating and the USB slot, Sprint told me that since it was still able to place calls, they'd have to order a phone for me from the warehouse in Texas. Lucky for me though the one they ordered from the warehouse turned out to be a brand new one instead, unlike the refurbished one they provided me on the spot the previous time. Seems to be Sprint policy now.