Quote:
Originally Posted by freeza
Sprint is not offering the Airwave for free so why try and get them to give it up for free?
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You're right about that, they didn't offer it for free. But nobody is suggesting that the OP goes into a Sprint store and 5-finger discounts one. It's more like "Hey, I know you guys want me off your network, but there's another option here that you might not have considered...". If they still want him off the network, it's their choice. If they want to keep him, it's also entirely their choice.
After all, people (some more deserving than others) have gotten them for free, and this scenario is exactly why Sprint does give them away for free in order to avoid losing a customer. The retentions department gives them away to customers who call in to say "My coverage is not good enough, I'm going with Verizon". The only twist here is that the OP didn't call and complain, he figured "Well, my coverage sucks, I'll just use my free roaming".
To me, it looks like a mistake, Sprint didn't consider the free airave option, which I think they should have in this case. Perhaps Sprint never updated their procedures for when a customer roams too much. They should.
Imagine how much better this would have been:
Customer roams way too much, Sprint calls and says "We noticed you're roaming a lot, are you having coverage issues? Yes? Okay, we're sending you a free airave, thanks for choosing Sprint!"
Edit: Oh, and one quick note, the coverage map changes all the time. I signed up, I saw my house was well within the limits of Sprint's coverage. I received my phone, and noticed that it would sometimes roam if I went to the backyard or the family room. A couple of weeks later, the coverage map showed my house as being out of coverage. I'm checking the coverage once in a while, and they're always moving that limit around a bit...
