Quote:
Originally Posted by ShadowDrake
I haven't seen a lot about this recently, so I figure I can ask if anyone out there has received a replacement TP any time recently, and if it was a refurb or a brand new one.
Recently, I seem to have managed to screw up the data capability on my phone, and what I -think- was a mistake on the rep's part, my MSL does not match what Sprint says I should have any more. I think he was just reading a digit wrong (because I used BAF MSL grabber later and it was all the same except one digit).
Anyway, he said he needed to send me a new phone and one would be on the way immediately, shipped UPS overnight standard (!!!). It was sent today (Friday) so I should see it Monday. He asked if my battery was still ok, and told me I'd need to re-use my phone's back cover and battery on the replacement.
I'm also getting charged, and I quote "$35 to $55 for the shipping and handling because you do not have TEP." I asked him if he could get that number nailed down and he wasn't sure.
All of this has been a little on the confusing side, and while I would like a brand new TP again, this will be my forth one, the other ones have gone back for hardware defects (aka hardware keyboard failing, earpiece not working, etc). Additionally, I don't have TEP (but you can bet I'm adding it to the new one and dropping Worst Buy's insurance FINALLY) so I'm taking whatever I can get.
Anyway, long, pointless story. I just mean to ask, are people still getting nothing but brand new TP's from Sprint?
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I got one about 2 weeks ago (with a bad keyboard) but it was a new one. I also got one the other day at a sprint store that was new. Anyway, when they sent me the other one they said it was back-ordered and I received it within 2 days anyway. Hope you have the same luck. Always say goodbye to bestbuy! Their insurance sucks.
I heard this from a BB employee, "This is the top of the line computer, it is powerful, has all the RAM you need, blah blah blah." The person says "Ok, i want it." The employee says, no kidding, "Ok, well you probably want insurance on it in case it breaks down." Why in the world would I need insurance that should be for crappy products on this computer you just told me was top of the line! Haha, thats what I would have said anyway.
Oh, and my friend got a pc there before consulting me, and geeksquad charged him $30 4 times to install 4 programs haha.
Sorry, i was on a rant. Anyway, good luck getting that replacement.