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Re: Customer service issues (Letter)
Did you originally charge to credit card or to the bill?
The reps in the store can contact the billing department to see if any charges are pending.
This way, you have the accountability factor of face to face and the help desk they call is much more competent than the *2 folks.
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Sometimes you can really go for a hard reset, you know?
Last edited by Palooz; 03-03-2009 at 03:35 AM.
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