I tried to get my Mogul from 8/2007 replaced and was hoping to get a TP. My mogul had legitimate issues but knowing that Sprint customer service is basically incompetent, I waited months before I finally decided to try the Advanced Replacement.
What a mistake!!
I tried this begin of Feb since I saw that other people doing it were getting a TP instead. I was holding out unitl June when I coudl get a TP for a cheap upgrade. I ended up getting a refurbed Mogul as my AE through Sprint.
Got it the next day after asking for it...and it went downhill from there. The replacement phone worked for about 10 minutes after I switched over the service. And then trying to get Sprint to replace the replacement was an act of Congress. Got p***** from dept. to dept. and hung up on about a dozen times. You would think i was only person in the history of Sprint that received a busted AE phone?
Finally, got someone that actually understood the pretty basic concept that the replacement phone also needed to be replaced! And they transferred to the insurance dept. that wanted to charge me $55 to replace their busted phone!!!!
Got elevated to supervisor and 3 hours after I had started the whole thing, they told me a new phone would be on the way. 1 week later...still no phone. Got a supervisor on the phone and they figured out that the order had been put at the bottom of the need list and I probably never would have received it. So I *****ed that I had an unusable phone courtesy of Sprint and I wanted compensation.
They credited me for a month and overnighted me a new phone plus a new battery. Certainaly wasn't worth the effort or expense, especially considering it only needs to hold me over until June/July when the TP2 should be available and I can get my 2 yr. discount.