[rgildoss]

To whom it may concern,
I am writing this letter in a heavy heart and truly upset with the service that I have received from Sprint and was told that you personally take time to read these emails sent to this address
My Account #########
My story starts with phone number ###-###-####. Last year ( forgive me as I don’t have accurate dates ) I had a problem with my Mogul phone ( hardware ) after dealing with customer service on many occasions and getting hung up on ( to many times to count ) by customer service and receiving numerous refurbished phones ( which I refused because they all had problems with them ) my sprint rep ( of the company I work for ) finally got me in touch with someone who replaced the phone with a brand new one. Then in December of last year, my phone again stared to get white blemishes on the screen, I then called sprint again and they refused to replace the phone again. Again after dealing with customer service on many times and getting hung up on almost every time I called in , customer service directed my account to Accounts Management team. A manger called me and worked my case for several days only to tell me they could not help me replace my phone unless I was willing to pay 500.00 for a new phone ( totally unacceptable ). Being as upset as I was I suggested to the manager that maybe I should take my business elsewhere and to my surprise I was told that if I felt that way to go ahead and do what I need to do. Not till contemplating for a month or so about leaving sprint I decided to call the 3rd party insurance company who did replace the phone with a different model ( which I am pleased with )
NOW the reason why I’m writing this email now is because my wife’s phone ( under the same plan ) ###-###-#### is now having drop calls and random rebooting problems. So I went to the local repair center ( #########, ## ) and they took it for a day and did some work to the phone but only for us to return it a couple of days later. The store then told us that they would send a refurbished phone in replacement. Today we went down to the store to get this replacement only to find that the refurbished phone has the same white blemishes on the screen that of the prior phone I had. After arguing with the service rep and the store manager, we refused the refurbished phone. I do not feel that I should be given a phone as a replacement that is in worse condition then the phone I currently have. According to the store rep and manager there is nothing wrong with the replacement as they do not see white blemishes as a problem. So now I called customer service this morning and once again got disconnected on, after talking with several people and explaining everything of what happened to all of them, someone finally said that they were sending me yet another refurbished phone. NOTHING HAS CHANGED with customer service
What does a person do who likes Sprint but feels that Sprint doesn’t care about me as a customer.. I hear talk about change but I’m still not seeing.
Very upset customer
name
your email address