Quote:
Originally Posted by orionsbuckle
if you have TEP $7 insurance for normal wear and tear or routine maintenence that is free. so they do an advanced exchange where you keep your phone and they order you a referbished one...well in some cases the phone is too old and they dont make it anymore so they have to replace it with the upgraded version of the phone. in this case with the mogul they are replacing it with a touch Pro...
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I did some what the same I had 2 moguls, one of them I cracked the screen and told them my screen is cracked, they sent me a TP and I sent them my cracked mogul.