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Just do what I did. Assuming you have only had the phone for under a year and therefore are under the manufact. warranty.
My email to eCare:
To whom it may concern,
I recently purchased a PPC6700 back in March I think. I paid full price as I did not want to renew my contract at that time. I have had problems hearing some people through the ear piece and had to reset the phone 3-4 times a day. After some help at a store I very rarely have to do a reset. I love the phone but my only complaint is the ear piece is very hard to hear on. I have noticed that a newer version of my phone the PPC6800/Mogul is now available but with no way to get hands on use with it am wary to purchase this phone again at full price since I do not wish to renew my contract but do wish to stay with Sprint for many more years to come. I just like not having a contract over my head, just like having no car payment once your car is paid off. I would love to exchange my PPC6700 for the Mogul, and hope it performs better. Is there anyway I can do an exchange? I will understand a no, but it never hurts to ask as they say.
Thanks
Response I got back:
Thank you for contacting Sprint. I will be happy to assist you regarding handset.
I understand that you wish to exchange PPC 6700 on #1365 for PPC 6800. I have reviewed the account and noticed that the handset is within 1 year manufacture warranty.
Considering your concern, I have processed the order for new PPC 6800 handset and return kit for old PPC 6700 handset from my end. You will receive the handset and the return kit within 3 to 5 days. The order number is BN***95.
Once, you receive the new handset, please return the old handset with the return kit to the address mentioned on the return kit.
Be assured that you will not be charged for the new handset and the contract will not be renewed. Please ensure to return the PPC 6700 along with the return kit to the mentioned address on the return kit.
It was a pleasure assisting you and I look forward to more opportunities to serve you in future.
Thank you for emailing us. Have a great day!
Vinny A.
E-Care
Sprint
"Where our customers come first!"
Had it now for almost 2 weeks...love it.
Later
H
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