What version shows up under Device Information?
As was said before, you need to have Outlook configured in order to have your contacts backed up via ActiveSync. If you had files, you would need to specify in ActiveSync to back those up. The programs are a different story though. Those you're best off to reinstall anyhow.
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Originally Posted by papped
You killed your data by doing a hard reset, which erases the phone back to the default rom.
You should not need to do a hard reset after installing the new rom.
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The HTC ROM update forces a hard reset. You don't really have choice.