|
Re: replacement mogul
I received a replacement mogul with a white spot on the screen. Called Asurian and told them about the issue, the rep forwarded my call to a tech support person (at Asurian), and after I again explained the issue, she said she'd replace the phone... but all they had at the time were touch pros. So yes, I accepted the offer.
The new touch pro came the following day, and I returned the mogul replacement in the envelope they provided.
The phone call to Asurian to complain about the white spots on the replacement mogul only took five minutes or so.
Only thing is your replacement depends on their stock of refurbished moguls - you may get another mogul.
Good Luck, --TonyKovac
|