[ScrapMaker]

No matter where you bought it, if it has been longer than 30-days, you have to go to a flagship repair location. The tech will examine it, possible for as long as an hour, even with no wait.

If the tech determines it's defective, they will give you a refurbished/used phone. If there are none available, they can give you a new one, at their discretion. They can just as easily place an order to get more refurb/used/returned stock. Many times, that's exactly what they do.

If you have full insurance, you are more likely to get a brand-new replacement in-store. If not, I know that a lot of the time, they will order you a replacement.