[DjKringe]

Here's my pain in the butt experience that ultimately led me to be a happy lad. I've had a Mogul for the past few years and have made many an I-phone user jeaslous with my hacks and fixes. I must admit that a few aspects of the I-phoney gave me cause for mild jealousy. Anyway...my mogul had an unfortunate meeting with a driveway as I was getting out of my car. It busted one of the hinges so I filed a claim with Asurion and sure enough after paying my fifty bux got a replacement mogul two days later. I wasn't mad...I liked my Mogul. I wasn't mad..until I activated and tried to use this refurbished garbage. The keyboard has at least 4 heys that take a million pounds of pressure to work. Internet explorer pops up every ten seconds or if you even remotely bump the phone. The jog wheel doesn't work at all! Sprint was zero help. I got angry with a chat rep. I called Asurion and explained what had happened and they offered a refurbed Mogul to which I said I'd really rather not have another experience like this. She said well we do have a comparable model...the touch pro that I could send you out tomorrow and she proceeded to verify my address. I said thanks a ton.."I guess that will have to do" and immediately hung up. I then emailed customer care and explained my experience and that I had paid fifty bux which was understandable and expected until I got the replacement. They shot an email back saying they just credited me 50 bux and voilla....I am now awaiting my new TP...excellent..I dare say excellent!...