[BigDinCA]

I don't think anyone in this thread has screwed over TEP. But there are plenty of threads about it here, if you do a little searching. But truth be told TEP rarely comes into play with these phones, especially the Touch Pro. If you have TEP, Sprint covers the phone for the full 1 year warranty. If not, you get 30 days from Sprint and the remainder of the 1 year warranty is through the HTC. If you lose it or drop it in a pool, that's TEP regardless, but if it's an issue with hardware or software, that's warranty through Sprint/HTC. One caveat is if you buy it at BB or another retailer. But the majority of people here have gotten their phones from Sprint. I have used TEP once, 3 years ago. It was a nightmare. The phone they sent was a certified POS. The second one wasn't much better. I keep it so I can go right into my local store and just get my problems taken care of.