[Darkjedi]

That is a defect and you should get Sprint to swap out a new phone. When I first got my Mogul it was perfect, but after a little while, white spots started forming on the bottom left of the screen and the keyboard started to malfunction. It would double type letters or not register the letter unless I pressed REALLY hard. Sprint swapped it out with a brand new Mogul. I'd imagine that the one you received is a refurb which would explain why it's already crapped out. Unfortunately since Moguls are no longer produced the chance of you getting a brand new in the box mogul is slim to none. I would hope for a Touch Pro.