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Make SURE you check EVERYTHING on your refurb.
I have had six or seven of them. My original froze alot. They sent me a refurb. Then when one day I was changing data plans and the tech was trying to provision a plan that was like 20 megs for 10 dollars that he didn't know was an expeired promotional plan. The tech had me repeatedly pull the battery and dial *228 as he fuddled about. I kept getting error code 37 misc mobile ip error and the phone would not connect at all. I eventually said screw it and got the unlimited data plan. It still wouldn't provision so we ended the call with him telling me a higher rep would contact me. (It was after 9pm)
Anyway that phone was dead the next morning. They sent me another after that. I still got the error. some guy real high up named keith called me and worked on it. He joked that he kicked the server. The problem went away but still get the stupid error like once every few days and it goes away.
Anyway I was good for a while... but it I got annoyed with the error still being intermittent. So I called one day and the the tech (Keith) commented in my account that it might be an equipment problem so they sent me another which had a loose headphone port. So the sent me another... that had a deep scratch in the screen that the stylus would catch on.
Know their rules... I kept telling them how they kept sending me garbage phones and they kept apologizing and i begged for a new phone. They rep even asked the supervisor when i called about the headphone port, but the supervisor denied the request.
You see, their rule is that if they send you two screwed phones within like 60 days or something.. you get a BRAND NEW phone. I found the bad headphone port like a day after I got that phone and the next one they sent had the scratch on the screen... so when I called to activate the phone, I called em on their own rule and she asked the supervisor and they said yes!
Check that phone over, and win them over with kindness even though your bending over and grabbing your ankles every time you get on the phone with them.
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