[Darkjedi]

Verizon techs are the worst. I once asked one about data plans and had him tell me that I would get charged for browsing the internet even if its over WiFi. To tell you the truth, I think they are being sketch because they want commission. I don't know how Verizon protocol works, but I'd imagine if they can get you to upgrade a phone or add something to your plan and extend your contract they get a cut of that.

Sprint techs may not know more than the Verizon techs, but they don't try to BS you around and are willing to fix the problem by swapping it out or whatever if they don't know how to do it themselves.

I also thought I read that Verizon has started swapping out Moguls for the Touch Pro. If you want to give that phone a shot, you might have better luck calling up tech services on the phone and have them ship you a return label. When my XV6700 broke I didn't want to deal with the in-store techs so I just called up tech services and asked for replacement under my extended warranty. They tend to be more helpful and knowledgeable.