Quote:
Originally Posted by IMars
In my recent experience, Sprint will tell you that they can replace the handset with another mogul (through their warehouse or Asurion insurance company) or they can repair it. Though it doesn't make sense, they may try to get you to buy a completely new phone for $300. For another option, they will tell you that you can call Account Services and see what they suggest.
If you have the same problems with the new handset, they may hard reset it for you and tell you that it's running quicker now. In my experience, they won't even address the unresponsiveness (after they hard reset your phone), though they will parrot back that you let them know about it.
To read about my experience: http://forum.ppcgeeks.com/showthread.php?t=56867
Good luck and maybe let the forum know what they say. |
one other option is to call it in to the Insurance and whne they send you another phone, tell them that the phone you just recived is bad allso and they are forced to send you a new phone ...since there is no new moguls anymore then they will need to send you one that is compared ..they will send you a TP....atleast that is the rules of the insurance ..