Quote:
Originally Posted by gface2k
So what are the chances of me getting a TP if I take my mogule to a local sprint store with the following symptoms: Screen burn-in, unable to hot sync, wifi connection drops every few minutes (in my house) and I hate the fact that I have to press the end call button like 4 times to end a call.
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In my recent experience, Sprint will tell you that they can replace the handset with another mogul (through their warehouse or Asurion insurance company) or they can repair it. Though it doesn't make sense, they may try to get you to buy a completely new phone for $300. For another option, they will tell you that you can call Account Services and see what they suggest.
If you have the same problems with the new handset, they may hard reset it for you and tell you that it's running quicker now. In my experience, they won't even address the unresponsiveness (after they hard reset your phone), though they will parrot back that you let them know about it.
To read about my experience:
http://forum.ppcgeeks.com/showthread.php?t=56867
Good luck and maybe let the forum know what they say.