Quote:
Originally Posted by mastergadgets
I would go to a store with a "real" tech department.
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The problem is that this is the local corporate store with a tech department. When I walked in and noticed it was the same tech, I asked if he remembered me from Tueday, he said "Yeah, what have you done to this phone?"
The more I think about it, I think I've had a run in with this tech years ago when I was a Sprint customer. I had an LG 8100 (the best flip phone I've ever owned) and took it in for a firmware upgrade to enable .qcp ringtones if I remember correctly. He took 30 seconds to look at it and handed it back to me, saying that it had the latest firmware already on it, which I knew not to be true. At that point, he snatched it out of my hand and took it to the back to upgrade it. I lived in a different town then, and I had driven an hour to a corporate Sprint store with a tech department. I could be wrong, it may not be the same tech, it may just be his attitude that brings that memory back up.
I've had Verizon for nearly two years now, and I've sung their praises since I've had them. Their plans are resonable, their staff is knowledgable and helpful for the most part, and they've always always answered my billing questions and corrected any mistakes. This isn't enough to make me jump ship, but it's knocked them down a little in my view.