Do you have any advice for me? I have the full Total Equipment Protection plan; I don’t want to receive a mogul with issues, or one that Sprint claims is new but is actually refurbished.
I was promised a new Mogul (not refurbished, & minus all accessories) this week as a replacement for my five-month-old current Mogul with a visible white spot in the lower left quadrant (portrait of the screen). [Forum search w/ keywords “Mogul white” if you are curious about the problem.] In addition, the mogul freezes occasionally and acts sluggish in phone calls, which I documented here:
http://forum.ppcgeeks.com/showpost.p...&postcount=999
The Mogul with white-spots is a well-documented problem, but the Sprint store manager and Accounts Services (phoned from store) claimed to have never heard of the issue. The tech guy at the store was candid with me. The tech knew of the problem, said that the white spot resulted from a pressure point, and said that he can replace my front panel screen, but the problem will reoccur. They refused to upgrade me to a Touch Pro as a matter of company policy. I simply said I wanted a phone that wasn’t built to be defective and didn’t want to keep coming back to the store with the same problems.
By using ##778#, ##786#, and checking the stickers under the battery & the stickers on the screws, I will want to check if the Mogul is actually new or if sprint is passing a refurb off on me. I found these tips here:
http://forum.ppcgeeks.com/showthread.php?t=26177
The manager said they will flash the phone to windows mobile 6.1 for me – an action that doesn’t really save me that much effort and also may inhibit my ability to determine if the phone is new or refurbished. One of the tips to check if you have a refurb suggested that after an update to 6.1, the refurb status found by ##778# will be reset; hopefully, I can ask them not to update to 6.1 until I inspect the phone.
Even though I had just bought the phone last quarter, the reps at the store seemed more interested in trying to sell me a new $300 phone about ten times during my visit rather than addressing the issues with the current phone.
The store manager suggested that since I was having problems with my defective mogul that maybe a touch screen device wasn’t the right option for me – as if the reason why my mogul has a design flaw could be blamed on me. After I asked to get (and received) the promise of a new mogul (not a refurbished unit) in writing, the store manager claimed, “Refurbished phones work better than new phones, but what did he know, he’s only been doing this for seven years.” I found this a bit rude for having a legitimate flaw in the device they sold me, paying for TEP, and simply wanting a phone that wasn’t defective.
Now, I can’t say I trust them to not pass a refurbished mogul off as a new phone.
Thanks for your time and advice.
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Update: Even though the manager of the Sprint store promised me a new phone, not a refurb, in writing, Sprint called to let me know that they are giving me a refurbished phone.
So, not only did they not tell the truth and then say they had no control over it, but the refurb may be worse than the phone I have now.