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Section 7A: Help 321
Help
Performing a Hard Reset
A hard reset erases all personal information, such as appointments, contacts, and
tasks, as well as programs you have added, such as third-party software on your
smart device. Never do a hard reset without first trying a soft reset. You can
restore previously synchronized information the next time you sync.
Review the following important information before performing a hard reset:
 Synchronize to restore your Outlook data, such as Outlook email, Calendar,
Contacts, Notes, and Tasks. You can use a backup and restore solution (make
sure it?s an application that?s approved by Palm) to restore configurations and
preferences such as speed-dials, SMS entries, call log information, and
personal settings.
 Some third-party applications do not create a backup on your computer when
you synchronize. If you do a hard reset, you may lose information in these
applications and you need to reinstall the application on your device after the
hard reset. Please contact the developer to find out if your information is
backed up during synchronization.
 When you synchronize after a hard reset, the source folder in My Documents
changes from Treo My Documents to WM_your name.
 Your device might not re-establish a Sprint PCS Vision session after a hard
reset. To manually establish a new Sprint PCS Vision session, open the Web
browser to access a Web site.
Tip: You can also do a soft reset by unplugging your device from a power
source (if connected) and then removing the battery and reinserting it.


322 Section 7A: Help
A hard reset can tell you whether a problem stems from your smart device or
from an application installed on it. If you do not experience the problem after you
perform a hard reset, the problem may be related to software you installed. See
?Third-Party Applications? on page 350 for suggestions on diagnosing third-party
software issues.
1. Use one hand to press the Battery Door Release and use the other hand to
slide the battery door downward to remove it from your smart device.
2. If the screen is off, press Power/End to wake up the screen.
3. While pressing and holding Power/End , use the tip of the stylus to
gently press and hold the reset button on the back of your smart device.
4. Continue pressing and holding both buttons until the ?Erase all data??
prompt appears.
5. Press Up to confirm the hard reset.
6. Wait for the progress bar on the Treo logo screen to fill before continuing to
use your smart device.
7. (Optional) Sync your smart device with your computer to restore your
previously synchronized information. (Connect your smart device to your
computer, press Menu (right softkey), and then select Programs >
ActiveSync > Sync. If you use a backup utility, you may also need to restore a
backup to recover additional information and settings.)

Thats it. Hope that helps