Re: If Sprint offered to send you another Tp, would you take it?
How long have you had your phone activated on your account? The insurance deal may or may not work depending on that. If it's over 30 days it is highly unlikely that it will work (if that's the case I'll explain why in a new post for ya).
Personally I'd have them send me a new phone or drive to the nearest Sprint store and have them do the switch out with a new one.
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