[aprilarchambeau]

I have had problems for awhile with not being able to accept calls (the person calling hears an echo and the phone does not ring on their end) and I cannot call my husband or my Vm, well I just found out that my voicemail has not been working either, hence why I receive 5 or so missed calls for one call, because the caller is not catching my VM and it keeps ringing.

So after 2 advanced tech support tickets, they SWEAR my phone is defective, although my husband cannot call his VM either, which has nothing to do with my phone, and the tech support guy says to me" I do not like the TPs they have numerous problems and should be taken off the marker" I am like WTF crack are you on, *******.


Anywho, escallations management team just called, they want to send me another TP, they said if this does not fix my issue, they promise to work day in and day out to fix it.

I have no problems with my TP, build date is 1/9/09, no over heating, battery is OK, nothing that I am aware of at all (other than a small crack in the chrome that you really cannot see). So my question is, should I take it? Or just tell them no and make them fix this situation??


April