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Thank you for your concern about my hearing, but I believe the sound has degraded with the Mogul. I typically don't have the volume up loud unless needed. I first noticed the lower volume when receiving a call in my car, which is very quiet inside. Kept turning up the volume but nothing worked. Then I noticed this was happening with all calls with the headset. The phone earpiece doesn't seem to sound as loud as it used to be either. My husband has the same phone I used to use, Samsung 920, and I added the headset to his phone to check it out. Sound volume worked normal on the headset and was great, just like when I first added the headset to the Mogul. I added the headset to another friend's phone, and it worked beautifully too. I truly think it is the Mogul.
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