[gbm85]

cellardoor,

Don't listen to them. They're just telling you that to discourage you. Your refurb Mogul will eventually crap out (if it even works when you receive it) and they will eventually have to replace it with a Touch Pro.

You have to play it cool with Sprint. If you even hint at wanting a Touch Pro, they will flag you as an upgrade fisher. It's probably too late for you now. They have probably noted your account that you are trying to get a free upgrade to the TP.

For others' benefit, ABSOLUTELY DO NOT MENTION AN UPGRADE AT ALL!! Just tell them that what is wrong with your phone and that you need it replaced. You may get lucky and get a TP. If not, it won't be long before your replacement Mogul craps out.