[tom6433]

i gave up on sprint CS as well. i called them about not being able to send pic mail and i got escalated up 3-4 times and EVERY TIME i got someone new we would walk through the same steps. soft rest the phone, pull the battery, reinstall the pic mail update. so i finally got someone that seemed like they knew what was going on she she said to take the phone into a store that there was an update that was needed. i told her i already installed the update from the powerdeck site, and she said that she was talking about a different update. so i put everything back to stock, locked the phone, and hard reset before taking it in. i told them i was NOT there for the pic mail update, that the lady from tech support said there was a different update, and that the phone was just hard reset. the guy even wrote that on the ticket. when i went back to pickup my phone the guy told me they installed the pic mail update and tested it and it was good to go. i checked my phone and the guy tested it by sending a pic msg TO my phone. i was having issues SENDING. i gave up and left. it was like i was speaking another language.

sorry for the semi-hijack but i thought i would share my recent sprint CS experience so maybe you could let off some steam and laugh at my situation. i am not out any money or phones, so it probably isn't too funny to you.