[ryu hayabusa]

Originally Posted by italianamericn

Just called Asurion on friday, they are definitely not out of Touch Pro's becuase they are sending me one now.

This has actually been a problem for me for a while, i had a Mogul that was having issues a few weeks ago, called to swap it out through the insurance and they said they were out of the moguls, and that they could offer me the next closes thing, either a touch or a touch diamond. i was very upset about this as i have big fingers and somewhat need a keyboard for typing. when i asked about the touch pro they said they would not send me one, my only options were the touch or the diamond. Long story short i had to accept the diamond which i have been using since then. friday i got so frustrated i called back to argue my point, that they did not send me the most compatible phone to my mogul, and that i needed a phone with a keyboard, flash on the camera, and a mem. card slot. i told them i wanted another mogul in place of the diamond, and that i did not ask to be upgraded and i wanted my old phone model back because i couldnt use this new one. after speaking with a supervisor they finally agreed to swap out the new diamond they sent me for a touch pro. it is in the mail as we speak. finally someone decided to do the right thing and handle the situation the way it was should have been.

oh, i did initially have to pay the fifty dollars for the replacement phone through asurion.

the deductible will be 100$ in april....